Privacy Policy

Effective Date: 1st November 2025

Healing Heart Advisory (“HHA”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

Contact us via phone, email, or web forms
Subscribe to newsletters or updates
Request consultations or services

This information may include:

Your name, email address, and phone number
Information regarding your estate or family (if provided voluntarily)
Payment or billing information (if applicable)

We also automatically collect certain technical information when you use our website, including:

IP address
Browser type and version
Pages visited and time spent on the site
Cookies and usage data

2. How We Use Your Information

HHA uses your information to:

Provide and improve our advisory services
Respond to your inquiries and requests
Manage appointments and consultations
Send relevant updates, newsletters, or promotional materials (with your consent)
Comply with legal obligations and regulatory requirements
Analyze website performance and user experience

3. How We Protect Your Information

We take the security of your personal information seriously. HHA implements appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is 100% secure.

4. Sharing Your Information

HHA will not sell, rent, or trade your personal information. We may share information with trusted third parties only when necessary to provide services, such as:

Professional advisors or consultants assisting with estate matters
Legal or financial institutions for service delivery
Regulatory authorities if required by law
All third parties are required to maintain the confidentiality of your information.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

Enhance website functionality and user experience
Analyze website traffic and usage patterns
You may choose to disable cookies in your browser settings, but some website features may not function properly if cookies are disabled.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal data
Withdraw consent for marketing communications at any time
Lodge a complaint with a relevant data protection authority if you believe your rights have been violated
To exercise your rights, please contact us using the details below.

7. Retention of Personal Information

We retain your personal information only as long as necessary to provide our services and meet legal obligations. Once no longer required, we securely delete or anonymize your data.

8. External Links

Our website may contain links to external websites. HHA is not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

HHA may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

Healing Heart Advisory (HHA)
Phone: 0615638070
Email: info@healingheartadvisory.co.za
Office Location: Johannesburg, South Africa
Office Hours: Monday – Friday | 09:00 – 17:00 & Saturday | 09:00 – 14:00